Your Privacy Our Priority

1. Introduction

rworld99 ("we", "our platform") respects the privacy of every individual who uses our website and services. This Privacy Policy has been carefully drafted to ensure you understand how we handle your personal information as a user of the rworld99 platform.

This policy applies to all information collected through the rworld99 website, mobile applications (where applicable), and any of our official communication channels including live chat support and email. By registering an account or using any part of our platform, you agree to this policy in its entirety.

2. Information We Collect

In operating a responsible online gambling platform, rworld99 collects several categories of information from users. This collection is carried out directly through the registration process, as well as automatically through use of the platform.

Information you provide directly:

• Full name and date of birth (for age verification of 21 years and above)
• Identity card number (MyKad) or passport number for identity verification (KYC) purposes
• Email address and mobile phone number
• e-wallet or online banking account information for processing deposits and withdrawals
• Information you share when contacting our customer service

Information collected automatically:

• IP address and device information (operating system, browser type)
• Activity log data including login times, pages visited and actions taken
• Cookies and similar tracking technologies to improve the user experience
• General geolocation data (state/region, not exact address) for licensing compliance purposes

3. Purpose of Data Use

rworld99 uses the information collected solely for legitimate and necessary purposes in operating the platform. We do not use your data beyond the scope stated in this policy.

• Verifying user identity to ensure only individuals aged 21 and above register and use the platform
• Processing deposits and withdrawals through supported payment methods including Touch 'n Go eWallet, DuitNow, FPX online banking, Boost, ShopeePay and cryptocurrency (USDT, BTC, ETH)
• Providing 24/7 customer service via live chat and email in Bahasa Melayu and English
• Fulfilling legal and licensing obligations including Anti-Money Laundering (AML) requirements
• Sending important account-related notifications such as transaction confirmations, security alerts and policy updates
• Identifying and preventing fraud, account misuse and suspicious activity
• Improving the user experience based on usage patterns and feedback received

4. Sharing Data with Third Parties

rworld99 does not share users' personal information with third parties except in the circumstances stated below. Every instance of data sharing is carried out with adequate safeguards and only to the extent necessary.

• Payment service providers: To process deposit and withdrawal transactions, relevant information is shared with the e-wallet providers, banks and cryptocurrency platforms you choose.
• Game software providers: Game session information is shared with game providers such as PG Soft, Pragmatic Play, JILI and Spribe for the purpose of operating the games.
• Legal requirements: rworld99 may be required to disclose information to the relevant authorities when required to do so by law or court order.
• Licensing bodies: The regulator that issued our operating licence may require access to certain records during audit and compliance monitoring processes.

All third parties that receive your data are bound by strict confidentiality agreements and are prohibited from using that information for any purpose other than what is permitted. rworld99 ensures that every third party meets data protection standards comparable to this policy.

5. Data Security

Protecting your data is an operational priority for rworld99. We implement various technical and organisational measures aimed at preventing unauthorised access, alteration, disclosure or loss of your personal information.

• All communication between your browser and rworld99 servers is encrypted using the latest SSL/TLS protocols
• User passwords are stored in hashed form and are never stored as plain text
• Two-factor authentication (2FA) is available to strengthen the security of your account
• rworld99 servers are monitored continuously to detect any suspicious activity or unauthorised access attempts
• Internal access to user data is strictly controlled through a role-based access control system

Although we take all reasonable measures, no system is completely secure. Should any data security incident involving your information occur, rworld99 will notify you within a reasonable timeframe and take the necessary remedial action.

6. Cookie Policy

rworld99 uses cookies and similar technologies to improve the user experience, understand platform usage patterns and ensure certain functions operate correctly. Cookies are small text files stored on your device by your web browser.

Types of cookies we use:

• Essential cookies: Required for basic platform functions such as login sessions and account security. These cookies cannot be disabled.
• Functional cookies: Store your preferences such as language, display settings and other choices to provide a better experience.
• Analytical cookies: Help us understand how users interact with the rworld99 platform for the purpose of ongoing improvement.

You can control and delete cookies through your web browser settings. However, disabling certain cookies may affect platform functionality.

7. Data Retention Period

rworld99 retains your personal information for as long as necessary to fulfil the purposes stated in this policy or as required by applicable laws and regulations.

• Active account data: Retained for as long as your account is active and for a set period after account closure for compliance purposes.
• Financial transaction records: Retained for the minimum period required by financial laws and licensing requirements.
• Support communication logs: Retained to enable us to provide consistent service and resolve any disputes.
• Data no longer required: Securely deleted using industry-recognised methods once the retention period ends.

8. User Rights

As a rworld99 user, you have the following rights regarding your personal information. We are committed to processing every request accurately and within a reasonable timeframe.

• Right of access: You may request a copy of the personal information we hold about you.
• Right to rectification: You may request correction of any information that is inaccurate or incomplete.
• Right to erasure: In certain circumstances, you may request deletion of your personal information, subject to our legal obligations.
• Right to restriction of processing: You may request that we restrict the processing of your data in certain circumstances while a dispute is being resolved.
• Right to object: You may object to the processing of your data for certain purposes, particularly direct marketing.

To exercise any of these rights, contact the rworld99 support team via 24/7 live chat or email at [email protected]. We will process your request accordingly.

9. Underage Users

The rworld99 platform is strictly for individuals aged 21 and above. We do not knowingly collect, store or process the personal information of any individual under the age of 21.

An age verification process is carried out during account registration and we reserve the right to request identification documents to confirm a user's age. Should we find that an account has been registered by an underage individual, the account will be closed immediately and any remaining balance will be returned via an appropriate method.

10. Privacy Policy Amendments

rworld99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. Users will be notified of any amendments via notifications on the platform or by email.

The latest version of the Privacy Policy is always available on this page. The "Updated" date at the top of the page indicates the last time this policy was reviewed. We encourage you to check this page periodically to stay informed about how we handle your information.

Continued use of the rworld99 platform after any changes to this Privacy Policy is considered your acceptance of the updated terms. If you do not agree with any amendment, you have the right to close your account and stop using the platform.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact the rworld99 support team through any of the following channels:

• Live chat 24/7: Available directly on the rworld99 platform in Bahasa Melayu and English
• Email: [email protected]

Our team is ready to assist you at any time. We are committed to responding to every privacy-related enquiry within a reasonable timeframe and with the appropriate level of care.